Shipping & Returns
We offer fast shipping to worldwide. Generally delivery time is about 5-7 business days. Orders will be shipped out within 24hours, once your order has been shipped, our customer service will send mail with tracking numbers to you. If you didn't get any info's about your order, please feel free contact our customer service. We will check it.
Orders may be delayed for reasons:
1."Bill To" and "Ship to" addresses are not the same.
2. Product current is out of stock.
3. Order is pending a credit approval and verification.
Return and Exchange Policy
As a wholesaler and retailer, it's our business to maintain long time business relationship with clients.
Hope you can understand that we only accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged items
3. Dissatisfaction (see details)
We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7days".Before enjoying easy exchange & return policy,you must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund: all returned items are subject to a 25% restocking fee. Shipping and handling charges are non-refundable.
We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
All returned merchandise should be sent to the shipping address we email you after you get our feedback here!
We will accept exchanges for a different size or color within 7 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.All returned items are subject to a 95% restocking fee. Shipping and handling charges are non-refundable.
Cancel Order Policy
If you want to cancel your order, please contact our customer service after you order within 6 hours, before item don't delivery. So sorry that we can't cancel order when ship them out. Thank you for your understand. If you insist to cancel your order, please observe our return policy. 15% non-refundable credit card charge is deducted from the credit amount.
1. All exchange or return products, must keep their original condition not worn, altered or washed, with all tags attached.
2. You must contact us customer service within 3days when you receive your item.
Hope we can understand each other. Any questions please mail us; we will attend to any matters and work together with you to resolve it.
Friendly Notice: If you did not receive your 10-digit tracking number within 3 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.